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FAq

PRODUCT INFORMATION & E-COMMERCE SUPPORT

On the product page you will find the SIZE GUIDE with specifics of your country’s equivalent sizing. Should you require any further information, please reach out to our customer service team for advice. 

On the product page you will find the PRODUCT DETAILS related to composition and manufacturing, color or model. Should you require any further information, you can always reach out to our customer service team for more details.

A DSQUARED2 product is always authentic when purchased from our official website or at one of our official stores, outlets, or retailers.
In order to identify a counterfeit product please pay attention to any defects, poor quality materials, strange labeling and unofficial stamps.

If the item is not available, select the size you are interested in from the product page and then click the button "NOTIFY ME WHEN AVAILABLE." This way you will receive an automatic email when the product becomes available again in the future.

You can find your closest store by using the "STORE LOCATOR" function.

The official webstore is DSQUARED2.COM. Official stores and outlets can be found in the STORE LOCATOR page.

We are sorry that you no longer wish to receive our newsletters. To be removed from our mailing list simply click the Unsubscribe link at the bottom of any Newsletter email. Should you require any further assistance, you can always reach out to our customer service team. You can re-register anytime you want!

We recommend changing the browser/device/payment method or "clearing" the cache. If the problem persists, you can always reach out to our customer service team for additional assistance.

If you need assistance you can always reach out to our customer service team by using the CONTACT FORM or the LIVE CHAT available within the product page or at the bottom of webstore.

 

MY ACCOUNT

You can request to reset your password by clicking on “FORGOT PASSWORD?” and following the instructions in the email you will receive. Should you require additional assistance you can always reach out to our customer service team.

Deleting your account takes only a few steps. Simply log in to your account and click on profile details, at the bottom of this page you will find the option to delete your account. Should you require any further assistance, you can always reach out to our customer service team for additional assistance.

You can always modify the data in your account from the profile overview by clicking on the "edit details" button. Remember to click save to ensure the changes are applied.

As a registered user your order history will always be up-to-date, modifying your personal information can be done easily and you will have quick access to creating your wish list. We also recommend that you subscribe to the newsletter to get news and early access to exclusive promotions and offers.

We take very seriously the protection of your personal data and treat it in accordance with applicable data protection laws. Please refer to the dedicated PRIVACY POLICY section for more information.

 

PAYMENTS

You can pay by both different credit cards and services like PayPal, Apple Pay, Google Pay, Alipay, WeChat, SOFORT, TWINT, iDeal, Klarna, Giropay, Bancontact.

We can confirm that your order is subject to VAT, import duties and/or taxes, and that these must be paid in full to ensure that your package can arrive to your delivery address.
The duty/tax amount owed for an order is calculated based on the individual country tax requirements & included in the total amount charged at the checkout.

If you used a credit card, carefully reconfirm the information that you entered: the card number, the card type selected and the expiration date. If the payment is declined again, please reach out to our customer service team for additional assistance.

If you believe you have been charged an incorrect amount when placing your order, we recommend using the contact form to reach our Customer Service team . Please provide as much supporting detail as possible, such as any transaction IDs from your bank statement, the payment method used, date of transaction, amount of transaction, a screen shot showing the online transaction if possible and your full name, to help us assist you promptly.

The highest levels of security in the protection of personal and payment data are guaranteed thanks to a secure connection using SSL/TLS certificates to protect the information of each user.

We recommend contacting your bank/card issuer along with reaching out to our customer service team for additional assistance.

If the order was cancelled we will automatically reverse the charge back to the original payment method. Please note that it can take up to 7 working days for the refund to be processed by your payment provider.
For PayPal payments you should expect to receive the funds back to your account within 24hrs.
If this timeframe has passed and your refund is not visible, please use the contact form to reach out to our customer service team for additional assistance.

 

ORDERS & PRE-ORDERS

Orders can be placed as either a registered or guest user.
Simply choose the products you want, select the size and add them to your shopping cart. Once you have selected all your items, click on the check out, and follow all the given steps. Double-check your details before confirming your order. If you require assistance with order, feel free to reach out to our customer service team

Orders can be placed as a guest user, however we recommend that you create a registered account to have easier access to your complete order history and information.

You can check the status and the details of your order both through the order confirmation email and by logging into your account.

To request an order cancellation, please use the contact form to reach out to our customer service team. If the package is already shipped/in transit, it won't be possible to cancel the order. Additionally, please note that no modifications are possible after the order is placed.

If you have not received the order confirmation email, please ensure that you check all folders of your Inbox including the Spam folder. Additionally, please note that the server t-online.de is currently blocking emails that we send to customers who use this email domain. We recommend to use an alternative email address when placing orders. If you have placed an order with a t-online.de email address, please reach out to our customer service team to receive updates and order information.

Pre-order items are items that are available for purchase before the official release date. By pre-ordering, you can reserve your desired item in advance, the delivery date is stated on the product details page and at cart.

The preorder is shipped as soon as the goods become available in stock, the delivery date is stated on the product details page and at cart.You will be notified by email when the item is shipped.

The history of all orders placed as a registered user are available in your account profile section.

If you have placed your order and need to update your delivery address, we recommend that you use the contact form and our Customer Service team will be happy to assist you further. Whilst we can not guarantee that your address can be updated our team can quickly review and advise of next steps.

You can take advantage of your coupon/promo code directly from your cart by clicking on the "APPLY PROMO CODE" button.

At the moment we do not offer any gift wrapping options.

Please use the contact form and provide as much of the information outlined below as possible: Confirmation of your name and the email address used by you when creating the order. Include as much of the below information to help us to locate your order, Transaction ID, Payment Method, Date of transaction, Amount of Transaction, Currency of Transaction, Last 4 digits of the card used in the transaction, Screen shot if possible

In this case please reach out to our customer service team via the contact form as soon as possible. If you can, please include pictures of the Parcel/labels/goods received.

 

SHIPPING & DELIVERY

You can follow your delivery through the link in the shipment confirmation e-mail. This link will become active within approximately 24 hours of shipment. If you have an Account, you can also follow the shipment within the orders section.

In this case please reach out to our customer service team via the contact form as soon as possible, providing your order number. Our customer service team will be happy to assist you further

We work with a number of major carriers to such as DHL, FedEx, and Asendia. The exact carrier used depends on your delivery country and shipping options.

We recommend using the contact form to reach out to our Customer Service team that will be happy to assist you further.

If your parcel has been returned to sender, we are unfortunately not able to attempt redelivery. Once the parcel arrives at our warehouse, your refund will be issued to the original payment method

Standard shipping is worldwide free. Express shipping costs depend on the delivery country. You will see the shipping costs automatically added at the checkout to your basket.

We recommend using the contact form to reach out to our Customer Service team who will be happy to assist you further.

Orders are either shipped from our warehouse in Germany, or from one of our official Dsquared2 stores.

This service is not currently available

This service is not currently available

Please check with your neighbors/building concierge whether someone has picked up the parcel for you. Additionally the carrier may have left a note in your mailbox with further info. If you are still unable to locate your parcel, please reach out to our customer service team who will be happy to assist you further.

We can sometimes offer express shipping, depending on the delivery country. If the service is available in your country, you will see the option at the checkout stage.

Depending on your delivery address, our carrier partner may leave your parcel with a neighbor, in a collection point, or attempt delivery at a later date.

Where possible, all customs information is provided at the time of shipping. If further information is requested from you by a carrier or customs authority, please reach out to our customer service team for further guidance.

Orders can be shipped from different locations depending on availability of individual products. For this reason, you may receive your order in multiple shipments. You will receive a unique tracking number for each parcel.

 

RETURNS & REFUNDS

You can register your return request by filling out the RETURN FORM . Should you require any further assistance, you can contact our customer service team.

All returns are free, as long as you register the return via our website. You can register your return request by filling out the RETURN FORM . Should you require any further assistance, you can contact our customer service team.

This service is not currently available

You can register your return within 14 days from the date of receiving the last package in your order. Returns periods may be extended during the festive season. Please sign up for our newsletter to stay up to date on this and other promotions

After registering your return, you will receive the free shipping label by an automatic email. If you do not receive the label, please reach out to our customer service team.

After the warehouse has received the package and completed all checks, it can take up to 3 days for your refund to be issued. Once the refund is issued, the exact arrival time of the funds depends on your payment provider's processing times.

All return tracking information is included with your return label.

All refunds are issued back to the original payment method used to place the order. Once the refund is issued, the exact arrival time of the funds depends on your payment provider's processing times.

You must return each order individually with it's unique return label. Combining returns can cause complications with the carrier that could impact your refund.

It is possible to cancel or modify a return request. Please reach out to our customer service team for further guidance.

This service is not currently available

If for any reason your refund cannot be issued to the original payment method, we will email you to obtain alternative bank/PayPal details so we can process your refund.

Please reach out to our customer service team for further guidance.

Please reach out to our customer service team for further guidance.

Should you choose to use a different carrier to return your products, we cannot reimburse you for the shipment or associated taxes and duties.

 

WARRANTY & AFTERSALES ASSISTANCE

Dsquared2 offers a two-year warranty policy on its products and covers only manufacturing defects. If you notice your product is damaged right after delivery or is developing a fault during the warranty period, please reach out to our customer service team for further guidance.

After the two-year warranty period Dsquared2 cannot offer any additional aftersales care.

Please reach out to our customer service team for further guidance.

Please reach out to our customer service team for further guidance.

Please reach out to our customer service team for further guidance.

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