Orders and Shipments

All orders placed by February 28, 2022 are shipped by Yoox Net-a-Porter Group, please contact our Customer Service for information.

ORDERS
You can consult all order details by consulting the order confirmation email we have sent you or by logging in to your account

SHIPPING MONITORING
You will receive a shipment confirmation e-mail containing the tracking information supplied by the carrier, which you will need to monitor the delivery. Within 24 hours of shipment, you will see the first updated information from the courier by clicking on tracking information. If you have an Account, you can also monitor the shipment by viewing the details within the orders section.

SENDING A GIFT
If you wish to send a gift, you can choose the gift package option when completing your order. The gift option has an additional charge that will be indicated in the check-out process.

SHIPPING COST AND TIMES
The delivery of products purchased on www.dsquared2.com takes place on average within 5 working days from the order in Italy and the EU and within 8 days for all other destinations. Delivery times may be delayed in case of holidays; carriers do not deliver on 25/12, 26/12, 01/01 and weekends. Due to regulations applied by national authorities to try to contain the spread of Covid-19, standard delivery times may be disrupted.
We offer Standard and Express Shipping based on the country of destination.
The delivery time for orders placed in the EU is 2 - 5 days for standard shipping and 1 - 2 days for express shipping.
For all other destinations delivery time is 5 - 8 days for standard shipping and 3 - 5 days for express shipping.
We provide a return label in the box, you can find further information in the Refund and Return section.

PROCEDURE FOR UPS DELIVERY
A first delivery attempt will be made. If the carrier does not find anyone at the pickup point, they will leave a notice with their details and make two more attempts. If the delivery is still unsuccessful, the order will be deposited at an access point or the closest branch. You will need to check the deposit site by checking the tracking details in the confirmation email, or by contacting the courier. If you do not retrieve the order from the new pickup point, the parcel will return to the warehouse after a few days and you will be refunded. We recommend that you enter a mobile phone number in your data so that the forwarding agent can contact you more easily.

IN-STORE COLLECTION
Collect items you have ordered on www.dsquared2.com at your store of choice selected in the check-out process. When you collect your items, please make sure you bring the following with you: – A valid photo ID – A copy of the order confirmation email with the identification number If you are unable to collect your order yourself, you can arrange for someone else to collect it on your behalf. They will be asked to produce the following: – A copy of your valid photo ID – Their valid photo ID – A copy of the order confirmation email with the identification number – A letter signed by you appointing them to collect the order on your behalf You will have 10 working days to collect your order. If your order has not been collected after 10 days, Dsquared2 will arrange for it to be returned and refund the amount paid to your bank account. Purchases collected in-store can be returned by filling out the online returns form.

CUSTOMER SERVICE
CALL US FOR FREE +1 646-828-7211

*MONDAY TO SATURDAY (EXCEPT HOLIDAYS): 9AM - 11PM ET

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