FAQ

SHOPPING & RETURNS FAQ

After you have completed the order, you will receive a confirmation e-mail containing your identification number. In case this does not go through, you will receive a second e-mail where we will inform you that the order has not been confirmed and will not be shipped.

You can purchase a maximum of ten items per colour and size.

No, you can place orders by using the Guest check-out option, which allows you to place an order without registration.

You can search for products from the main menu, by clicking on the relevant category. You can activate various filters for a more refined product selection, or you can use the search box in the top left corner and enter key words such as: article code, colour, type of product and more.

To view information on a product, click on its image. A screen will open showing details on the product, including all information on: name of article, price, description, composition, measurements, colours, washing instructions and sizes available.

You can change your contact details by accessing the “account” section

By choosing the size you would like to purchase you will see the “Notify me” button in case the size is out of stock. Insert your mail in order to be informed the item will be restocked.

You can request to reset your password, simply click on “Forgot password” and follow the instructions of the email you will receive.

To make a gift , once you have chosen the items, you can select the gift box during the check-out process.

You can find the size guide in the product page.

You may have mistyped the email address during the checkout process. To receive notifications of the order in this case you need to contact Customer Service who will help you to get all the information you need.

By registering to your account, you can create a wishlist and include your favourite products in order to make future purchases quicker.

By creating an account, you will be able to see a summary of all your orders and returns, modify your personal information, and manage your addresses and wishlist.

Apply the promocode to your shopping cart before finalizing your order as a guest or registered user.

All your orders will be processed automatically and therefore modification of the items purchased is not possible.You can ask to cancel your order if it has not already been shipped by contacting our Customer Services.

Returns shipped from countries other from those to which we ship will not be accepted. Products returned from the same order must be sent as a single shipment. It is not possible to ship returns of two or more orders inside the same box

Ten days at the most from the time our warehouse receives your return are necessary for you to receive your change of size.

Of course, just follow the standard return procedure.

We are currently only able to manage size changes, but cannot change the article or its colour.

Attach 2-3 photos showing the entire garment and the article code, then immediately contact our Customer Service.

Prepare a small product description and attach 3-4 photos showing the entire article and a detailed view of the defect, then immediately contact our Customer Service.

We will reimburse the person who made the order. For security reasons we are not authorised to credit refunds to a different account.

The refund will be made on the bank or postal current account. We recommend that you check the transactions of your card, and not the credit card statement.

The time it takes for the refund to appear on your account depends on the institution that issued the card. We recommend that you check your card transactions.

The refund will be visible within 24 hours.

The reimbursement will be made to the Bank/Post Office Current Account or Postepay Evolution. You will be able to enter your data in the return form in order to receive the transfer. The refund time depends on the correctness of the data sent. You will be able to check your refund from your online account or by contacting your bank.

If the amount refunded is incorrect, immediately contact our Customer Service.

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